Daiwa House Group

Daiwa House Group

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Privacy Policy

Handling of Personal Information

Last revised on May 8, 2024.
Please check here for the "Handling of personal information" before revision.

The Daiwa House Industry ("the Company") fully recognizes the importance of protecting personal information. The proper use and protection of personal information not only forms the basis of our business activities, but also represents key areas of our social responsibility. Therefore, to better ensure the trust of our stakeholders, the Company will comply with the following policy.

1. Purpose of Use of Personal Information

(1) Items of personal information

The Company receives the following personal information through the course of offering products or services by the Daiwa House Group (the Company and its group companies*), as well as through publicly available media such as real estate registries.

1. Identifiable information
(Address, name, date of birth, age, zip code, telephone number, facsimile number, electronic mail address and so on.)
2. Information which The Daiwa House Group receives through the course of offering products or services
(Company name, length of services, annual income, bank account information, transaction record, contract information, asset information, family status, insurance information, website ID and password, location information, web browsing history, SNS account, online identifier and so on.)

[*] Subsidiaries and affiliates as defined in the Company act on terminology, forms, and preparation of Financial Statements, etc.

(2) Purpose of Use of Personal Information

Personal information is used for the following purposes.

  1. Execute contracts and agreements, provide after-sales services.
  2. Respond to customer inquiries and requests for reference materials.
  3. Provide information about the business, products and services offered by the Daiwa House Group or its business partners and affiliates.
  4. Provide notice about the events, campaigns and other activities organized by the Daiwa House Group.
  5. Conduct market research and development of new products and services.
  6. Distribute advertisements according to subjects' interests and preferences based on the results of analyzing information, such as web browsing history or purchase history. The Company may provide personal information to a third party for this purpose.
  7. Prevent and take care of fraud, etc.
  8. Respond to investigation and inquiry by the public agency, as well as audits.
  9. Use for any other matters incidental and related to the businesses of the Daiwa House Group.

It should be noted that the Company may provide personal information externally to contractors to the extent necessary to ensure smooth performance of the business operations it outsources to these contractors. In this case, the Company will enter agreements with these contractors regarding the handling of the said information and implement other measures to supervise them.

2. Sharing Personal Information

The Company may share personal information in accordance with the following items, scope, and purpose in order to achieve the purpose as that previously stated in 1. Purpose of Use of Personal Information.

[Items of personal information for sharing]
Personal information as previously stated in 1 (1) Items of personal information.
[Scope of entities with which personal information is shared]
The Daiwa House Group
[Purpose of use]
Purpose as previously stated in 1. Purpose of Use of Personal Information.
[Company name, address, and representative of who manages personal information]
  • Company name : Daiwa House Industry Co., Ltd.
  • Address : 3-3-5, Umeda, Kita-ku, Osaka
  • Name of representative : As stated on the page "Executives" of the Company's official website.

3. Providing Personal Information to Third Party

The Company may provide personal information to a third party such as under the legal basis, or to achieve the purpose as that previously stated in 1. Purpose of Use of Personal Information. In other cases, the Company will not provide personal information to a third party.

4. Disclosing, Correcting, Erasing, or Suspending the Use, etc. of Personal Information

Requests to disclose, correct, erase, or suspend the use, etc. of personal information and inquiries about personal information will be accepted in accordance with the following contact and procedures. However, some requests and inquiries, such as those that are not required legally, and that are about personal information which the Company shall maintain under the laws and regulations, may not be responded to.

(1) Contact

Requests must be made by visiting the following contact office or submitting a request by mail, phone, facsimile, or contact form.
Please note that requests are only accepted on weekdays from 9:00 am to 5:00 pm.

CS Promotion Department, Head Office
Daiwa House Industry Co., Ltd.
3-3-5, Umeda, Kita-ku, Osaka, 530-8241
Toll-free number : 0120-156789
FAX number : 06-6342-0905
Website : Inquiry Form (only in Japanese)

(2) Confirming the Identity of those who request or inquire

In order to confirm the identity, the following procedures will be taken; the presentation of identification documents such as driver's license, passport and health insurance card, the announcement of information to identify, such as address, name, telephone number and date of birth, or calling the telephone number which is registered with the Company.
When a proxy submits a request, in addition to confirming the identity of the subjects as described above, the capacity of proxy will be confirmed by power of attorney, certificate of seal-impression, or other means. The request will not be accepted unless confirming the identity of a proxy.

(3) Fee

A prescribed fee may be charged to process a request to disclose personal information.

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Handling of Personal Information of Shareholders

1. Policy for Protecting the Personal Information of Shareholders

The Company receives and uses the information of shareholders such as names, addresses, registered seals for shares, and telephone numbers to ensure the ability of shareholders to exercise their rights under the Companies Act, ensure the Company's performance of its obligations under the Companies Act and other related laws and regulations, and ensure the smooth performance the Company's business operations.
The Company will properly handle the information of shareholders in compliance with the Act on the Protection of Personal Information, the Companies Act, and other related laws and regulations in accordance with the same policy as that of "Handling of Personal Informatio" described above.

2. Purpose of Use of the Information of Shareholders

The Company obtains the information of shareholders directly or through the shareholder registry administrator on occasions such as the transfer of stock. This personal information is used for the following purposes.

Purpose of Use of the Information of Shareholders

  1. Exercise rights and perform the obligations under the Companies Act.
  2. Grant various benefits to shareholders based on their capacity.
  3. Implement various measures to ensure amicable relationships with shareholders.
  4. Prepare and manage data on shareholders according to the prescribed criteria of various laws and regulations.

3. Inquiries about the Information of Shareholders

Inquiries about entries in the shareholder registry and other matters related to general administration of stock are handled by Sumitomo Mitsui Trust Bank, Limited, which is the shareholder registry administrator of the Company. Contact the office listed below for inquiries about the information of shareholders.
Please note that the information of shareholders the Company receives in accordance with related laws and regulations cannot be deleted, even if a request is made to delete this information. In addition, please be aware that depending on the request you may be required to submit a notice of change or other documents.

168-0003
Stock Transfer Agency Business Planning Dept., Sumitomo Mitsui Trust Bank, Limited
2-8-4, Izumi, Suginami-ku, Tokyo

Telephone number 0120-782-031 [9:00 am to 5:00 pm on weekdays]

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Handling of Personal Information on the Site

1. Handling of Personal Information on the Company Website

  1. The Company will properly manage personal information in accordance with the "Handling of Personal Information" privacy policy.
  2. Personal information customers provide and register with the Company through the Company website will be handled in accordance with the "Handling of Personal Information" privacy policy, except for purposes of use separately indicated on individual websites, restrictions on provision to a third party, and handling requests through the contact office.
  3. For requests and inquiries about the personal information customers provide and register with the Company through the Company website, you may be required to contact the contact office separately indicated on each individual website or the contact for inquiries about personal information.
  4. The Company will observe all related laws, regulations and other rules, and continually strive to improve and enhance the measures to protect personal information in response to changes in the environment surrounding the Group.

2. Use of Cookies on the Website

The Company and its group companies use cookies. Cookies are a form of technology that identifies the customer's terminal on the web server side by storing specified files on the terminal when the customer accesses the website.
The Company and its group companies use cookies exclusively for improving the information and services we provide, to make the website easier for customers to use, to ensure the security of the web server, and to evaluate the content on the website. Cookies do not record any privacy information, such as the names and contact information of customers. In addition, cookies do not affect the terminals used by customers and the data stored on them.
You can disable the cookie function by changing the configuration of the browser you use. Please note that disabling this function may prevent you from using all or some of the services on the website.

*Cookies are a type of functionality for transmitting data from the web server to the browser used by customers. It is also used to refer to reference data. "Cookies" do not collect the personal information of users.

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